terms and conditions

Courtesy translation. This English version is provided for information only. Only the German version (AGB) is legally binding.

butter.fly F&B GmbH / “butter.fly | brunch & bar. coffee & cocktails.”

§ 1 Scope

(1) These General Terms and Conditions (GTC) apply to all contracts for hospitality services, the sale of food and drinks, table reservations and the sale of gift cards between the guest or buyer and butter.fly F&B GmbH (“butter.fly”).

§ 2 Conclusion of contract

(1) The hospitality contract is concluded as soon as the guest places an order and our staff accepts it.

(2) For reservations, a binding contract is concluded once butter.fly confirms the reservation (online, by email or verbally).

§ 3 Prices and payment

(1) All prices are in euros and include the applicable statutory VAT.

(2) Payment is due immediately after service. We accept cash and the electronic payment methods displayed on site.

(3) Tips are voluntary and not part of the invoice amount.

§ 4 Reservations, cancellations and no-shows

(1) Reserved tables are held for a maximum of 15 minutes past the agreed time. After that, the claim to the table lapses.

(2) To give all guests the chance to visit butter.fly, the length of stay per reservation is limited:

• 1 to 3 guests: 1.5 hours (90 min.)
• 4 guests: 1 hour 45 minutes (105 min.)
• 5 guests or more: 2 hours (120 min.)

There is no right to an extension. Once the time is up, butter.fly reserves the right to release the table for subsequent reservations.

(3) In addition, the conditions accepted when booking through the reservation tool apply.

(4) In the event of a no-show or a cancellation less than 24 hours before the reservation, we reserve the right to charge a flat fee of €10.00 per person, provided the table could not be given to other guests. The guest may prove that the damage was lower.

(5) A reservation for outdoor seating does not entitle the guest to a seat indoors in bad weather. Moving inside is only possible subject to availability and in agreement with the service staff. If outdoor service is not possible due to the weather and no indoor seat is available, butter.fly reserves the right to cancel the reservation at short notice. In this case, the guest has no claim to damages.

§ 5 Defects and warranty

(1) The guest must report obvious defects in food or drinks to the staff without delay.

(2) Complaints after the food or drink has been almost entirely consumed are excluded.

(3) For justified defects, we will remedy the defect (e.g. prepare a replacement). A price reduction is only possible if the remedy fails.

§ 6 Bringing food and drinks

(1) Bringing and consuming your own food and drinks is not permitted. Whether brought baby food may be consumed is at the discretion of the staff on site.

(2) Bringing your own cakes (e.g. for celebrations) is only permitted by prior arrangement. In this case, we charge a reasonable plating fee based on the effort involved. There is no general right to bring cakes.

§ 7 House rules and laptop policy

(1) butter.fly is a place for hospitality and social exchange. Instructions from the staff must be followed.

(2) Laptop use: On Saturdays, Sundays and public holidays, and whenever announced by the staff on site, the use of laptops and tablets is not permitted anywhere in the restaurant (10:00 a.m.–6:00 p.m.).

(3) On working days (Mon–Fri), use is permitted for a maximum of 60 minutes and only at seats expressly approved by the staff. There is no right to a workspace or power outlet.

§ 8 Minimum spend

(1) During peak times or when using technical infrastructure (e.g. Wi-Fi, power outlets), we reserve the right to require a minimum spend of €12.50 per person per hour.

(2) Tables occupied for more than 90 minutes require a reasonable follow-up order.

§ 9 Damage and excessive soiling

(1) Guests must treat the furnishings, table decorations (in particular lamps, vases) and the premises of butter.fly with care. Accompanying persons and legal guardians must fulfil their duty of supervision.

(2) In the event of intentional or grossly negligent damage to furnishings or decorations, the guest (or, in the event of a breach of the duty of supervision, the legal guardians) is liable for the damage caused.

(3) In the event of soiling of the premises, furnishings or sanitary facilities beyond the usual extent (e.g. vomiting, improper use of the toilets, wilfully bringing in heavy dirt such as clay/mud, or soiling of upholstered furniture) that requires special cleaning or technical repairs, butter.fly charges a flat cleaning fee of €50.00. The right to claim higher actual costs is reserved. The guest may prove that the damage was lower.

§ 10 Wi-Fi use

(1) butter.fly provides guest Wi-Fi subject to availability. Use is at your own risk.

(2) Liability is governed by the statutory provisions, in particular the German Digital Services Act (Digitale-Dienste-Gesetz, DDG). Secondary liability (Störerhaftung) is excluded; however, the guest is liable for all damage resulting from unlawful use of the Wi-Fi (e.g. copyright infringements) and indemnifies butter.fly against third-party claims.

§ 11 Liability

(1) butter.fly has unlimited liability for damage resulting from injury to life, body or health.

(2) For other damage, in particular loss of clothing or electronic devices, butter.fly is only liable in cases of intent or gross negligence.

§ 12 Gift cards

(1) Gift cards can be ordered using the order form on our website. By submitting the form, the buyer makes an offer to purchase. The contract is concluded when butter.fly accepts the order by email by sending the invoice. An automatic confirmation of receipt does not constitute acceptance.

(2) The invoice amount is payable by bank transfer within 14 days of receipt of the invoice. Once payment has been received, the buyer receives the digital gift card with a QR code at the email address provided. For digital gift cards with a value below €50.00, butter.fly charges a service fee of €3.50; from a gift card value of €50.00, no fee applies. An additionally ordered printed card is mailed to the billing address or to a delivery address specified by the buyer; in this case, the service fee is €5.00 regardless of the gift card value, including shipping. Picking up the printed card in person is not possible for online orders.

(3) Gift cards are stored-value vouchers. They can be redeemed for food and drinks at butter.fly brunch & bar, Große Langgasse 12, 55116 Mainz, also in several partial amounts. Any unused balance remains valid until the end of the validity period. Cash payout of the gift card value or a remaining balance is excluded. Gift cards cannot be used to purchase other gift cards. For events at the butter.fly event boutique, crediting is possible by arrangement.

(4) Gift cards are valid for three years, counted from the end of the year in which they were purchased.

(5) Gift cards are transferable. butter.fly may accept the gift card from anyone presenting the QR code or the printed card, thereby discharging its obligation. butter.fly is not liable for loss, theft or unauthorized use unless it is responsible for it. On request, butter.fly will resend an unredeemed digital gift card to the email address provided with the order.

(6) Consumers buying gift cards via our website have a right of withdrawal in accordance with the following cancellation policy.

§ 13 Final provisions and dispute resolution

(1) The law of the Federal Republic of Germany applies.

(2) If the guest is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes is the registered office of butter.fly F&B GmbH.

(3) Consumer dispute resolution: butter.fly is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

(4) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected.

(5) The contract language is German. Versions of these GTC in other languages are provided for the guest’s information only. In the event of discrepancies between the German version and a translation, the German version alone shall prevail.

Cancellation policy (gift card orders)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. If you have also ordered a printed card that we send to you by mail, the withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, take possession of the printed card.

To exercise your right of withdrawal, you must inform us (butter.fly F&B GmbH, Große Langgasse 12, 55116 Mainz, Germany, phone: +49 178 3093871, email: hello@mybutterf.ly) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. The withdrawn gift card will be blocked upon receipt of the withdrawal. If the gift card has already been redeemed in whole or in part before the withdrawal, we will refund the unredeemed amount.

If you have received a printed card by mail, you shall send it back or hand it over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the printed card before the period of fourteen days has expired. You will have to bear the direct cost of returning it. We may withhold reimbursement until we have received the printed card back or you have supplied evidence of having sent it back, whichever is the earliest.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

Last updated: November 2026